Refund Policy

1. Who This Policy Applies To

This policy applies to payments made directly to KA Tech Solutions Ltd for:

• IT / website services (e.g., WordPress setup, website development, tracking setup, performance optimisation).
• Consulting and implementation work.
• Any paid digital products we may sell (e.g., templates, checklists, documentation), if applicable.

It does not apply to purchases made on third-party websites (including SaaS tools, plugins, hosting, or software subscriptions) that we may review or recommend. Those purchases are governed by the third party’s refund policy.

2. Service Refunds

For service-based work, refunds depend on the stage of the project and the amount of work already delivered. Because services involve time and labour, we may offer:

• Full refund if no meaningful work has started and the request is made promptly after payment.
• Partial refund if work has started or milestones have been delivered (based on time spent and deliverables provided).
• No refund if the service is completed, delivered, or substantially performed, or if access/files have been handed over.

If a project includes milestones, refunds (if any) will be calculated up to the last completed milestone.

3. Digital Products & Downloads

Due to the nature of downloadable digital products (where content can be accessed immediately), we generally do not offer refunds after download/access is provided. However, we may consider a refund if:

• The file is defective or cannot be accessed, and we cannot fix the issue within a reasonable time.
• You were charged incorrectly or duplicated payment occurred.
• The product description was materially inaccurate.

If we provide access to a member area or digital library, access counts as “delivery”.

4. Non-Refundable Items

• Work completed or substantially delivered.
• Fees paid to third parties (domains, hosting, paid plugins, SaaS subscriptions, advertising spend, etc.).
• Custom work created specifically for you after delivery (unless otherwise agreed in writing).
• Delays caused by missing information/access from the client side.

5. Third-Party Tools, SaaS & Recommendations

Our website may review or recommend third-party SaaS tools, software, plugins, and services. Any purchase you make from a third-party provider is a contract between you and that provider.

We do not issue refunds for third-party purchases and we do not control their billing, cancellations, or refund decisions. Please refer to the provider’s terms and refund policy.

6. How to Request a Refund

To request a refund, email us with the subject line “Refund Request” and include:

• Your name and the email used for the purchase.
• Invoice/receipt details (or transaction reference).
• The service/product purchased and the reason for the request.
• Any relevant screenshots or details that help us investigate.

Contact email : contact@katechsolutionsltd.com

7. Chargebacks

If you have a problem, please contact us first so we can resolve it. Filing a chargeback without contacting us may delay resolution and could result in access being suspended for any ongoing services or deliverables.

8. Changes to This Policy

We may update this Refund Policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

9. Company Details

Company: KA Tech Solutions Ltd
Company Number: 17015049
Registered Office: 2nd Floor College House, 17 King Edwards Road, Ruislip, London, HA4 7AE, United Kingdom

Website : https://katechsolutionsltd.com